Information Technology Support
Service Desk
Instructions for using the Service Desk Tool
Link to the Service Desk Tool
New Service Desk Ticket - Instructional Video
Nuevo Ticket de mesa de servicio – Vídeo instructivo - Español
How to open a Trouble Ticket with the GCA Service Desk
How to view an open Service Desk Ticket
Using Service Desk Knowledge Base
How to use the Service Desk Software Library
GoToAssist Live Support
Useful Links
GCA Portal
Instructions on using the portal
Outlook Web App (OWA)
Using the Outlook Web App (OWA)
User Guides and Support Documents
How to find your Dell Service Tag
Fixing a Dell printer, paper jam
How to re-attatch a key to a laptop
Emergency Password Reset Tool
GCA Services Corporate website
RMA form
Microsoft Office Links
Introduction to Enterprise Vault for Outlook
Reduce the size of picutres and attachments in Outlook
Microsoft tutorial for managing the size of your mailbox
Microsoft Outlook 2010 Training Courses
Microsoft Excel 2010 Training Courses
Microsoft Word 2010 Training Courses
Microsoft PowerPoint 2010 Training Courses
Contact by Mail
Shipping Address:
GCA Services Group, Inc.
1350 Euclid Avenue Suite 1600
Cleveland, Ohio 44115-1832
Contact by Phone
Call for Information Technology Support Issues:
877-422-4570
Option 1 – JD Edwards (JDE) application
Option 2 – GCAware application
Option 3 – Other application issues
Option 4 – Communcication issues, Network/Phone/Mobile device
Option 5 – PC/Password reset, Email, Portal access, and all other issues not listed
